Privacy Policy
Control Pilates and Fitness is committed to protecting your personal information and ensuring that your privacy is respected. This privacy policy explains how we collect, use, and store your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Collection of Personal Information
We collect personal information that is necessary for us to provide services, manage memberships, and maintain safety standards. This may include:
• Your name, address, and contact details (phone and email).
• Date of birth and emergency contact information.
• Payment details for memberships, classes, and services.
• Health and fitness information (e.g., injuries, medical conditions, or fitness goals) provided by you to tailor our services.
• Attendance records, survey responses, or feedback you share with us.
We collect this information directly from you when you:
• Sign up for memberships or classes.
• Complete health and fitness questionnaires.
• Interact with us via phone, email, or online platforms.
• Participate in promotional offers, surveys, or competitions.
2. Use of Personal Information
The information we collect is used to:
• Process your memberships, bookings, and payments.
• Design safe and effective fitness programs tailored to your needs.
• Communicate updates about classes, services, or promotions.
• Respond to inquiries, feedback, or complaints.
• Comply with legal obligations and ensure the safety of our clients and staff.
3. Disclosure of Personal Information
We may share your personal information with:
• Service providers who assist with payment processing, IT systems, and marketing communications.
• Healthcare professionals or emergency services in case of a medical incident.
• Regulatory bodies, if required by law or in the event of legal proceedings.
We will not sell or rent your personal information to third parties.
4. Storage and Security
We store your personal information securely, using both physical and digital safeguards to prevent unauthorized access, misuse, or loss. These measures include:
• Password-protected systems and secure data storage.
• Regular staff training on privacy practices.
We retain your personal information only for as long as it is needed for our business purposes or to comply with legal obligations.
5. Access and Correction of Personal Information
You have the right to access the personal information we hold about you and request corrections if it is inaccurate, out of date, or incomplete. To do so, please contact us at controlpilatesfit@gmail.com. We will respond to your request within a reasonable timeframe.
6. Cookies and Website Usage
When you visit our website, we may collect information about your device, browser, and online behaviour through cookies and analytics tools. This helps us improve your online experience and deliver targeted communications. You can manage cookies through your browser settings.
7. Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal obligations. The latest version will always be available on our website.
8. Contact Us
If you have any questions or concerns about this privacy policy or how we handle your personal information, please contact us at:
Control Pilates and Fitness
333 Carrington Street, Hamilton Hill, WA
Email: controlpilatesfit@gmail.com
Phone: 0432 649 024
We take your privacy seriously and are committed to handling your information responsibly. Thank you for trusting Control Pilates and Fitness with your personal data.